xbalee's Privacy Policy

A Registration and Identity Information

When you create an account on the xbalee platform, we collect the following information:

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address and mobile number
• National ID number or passport details (as part of the KYC process)
• Current address and postal code
• Username and password created by you

B Financial and Payment Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking numbers
• Bank account number and routing details (for bank transfers)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

Note: We never store full card numbers or bank PIN codes. All financial information is protected through SSL encryption.

C Gaming and Activity Information

To improve your gaming experience, we automatically record the following information:

• Game history, bet amounts, and results
• Active time on the platform and activity logs
• Bonus and promotion usage details
• VIP level and points information

D Technical and Device Information

To ensure security and service quality, we automatically collect:

• IP address and geographic location (country/region level)
• Browser type, version, and operating system
• Device type (mobile, tablet, desktop)
• Cookie data and session information
• Referral source and page visit history

Account Management and Verification

Verifying your identity is necessary to create, manage, and secure your xbalee account. By completing the KYC (Know Your Customer) process, we prevent fraudulent activity and ensure the platform is used only by those aged 21 and above.

Financial Transaction Processing

Payment information is used to correctly process your deposit and withdrawal requests. This information is essential to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer. This information is verified to ensure a minimum deposit of ৳500 and withdrawal of ৳800.

Customer Support

Our 24/7 customer support team uses your account and transaction information to resolve your issues and provide the highest quality service. Fast resolution of any problem is provided through live chat support in Bengali.

Service Improvement and Personalization

xbalee improves your experience based on your gaming preferences and activity. This information is used to provide relevant bonus offers, recommendations for new games, and VIP benefits.

Fraud Prevention and Security

Suspicious activity is identified by analyzing technical information. This information is essential for complying with anti-money laundering (AML) guidelines and ensuring the overall security of the platform.

Payment Service Providers

Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete your financial transactions. These organizations follow their own privacy policies and are obligated to protect the information.

Technology and Service Providers

Limited information may be provided to third-party technology partners for operating the platform. These partners may use the information only for the purpose of providing specific services and may not use it for any other purpose.

Legal Obligations

We may be required to disclose information due to a court order, government directive, or legal obligation. Even in such cases, we will always disclose only the minimum information necessary.

What We Never Do

• Sell your information to advertisers or marketing agencies
• Share information with non-partner third parties without your consent
• Store or disclose your payment PIN or password
• Disclose your personal information to other users

Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, verify security, and save your language preferences. These cookies cannot be disabled.

Analytical Cookies

These cookies are used to understand how users use the platform. The information collected is anonymous and does not directly identify any individual.

Functional Cookies

These cookies are used to remember your preferences and settings. You can control these cookies through your browser settings if you wish. However, please note that disabling cookies may cause some platform features to stop working.

Right to Access

You can find out at any time what information we hold about you. Contact us to request a copy of your information — we will respond within 30 business days.

Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. You can update much of your information yourself through account settings.

Right to Deletion

In certain circumstances, you can request that your personal information be deleted. Please note, however, that some information may need to be retained for a specified period due to legal obligations and the need to keep financial records.

Right to Object to Processing

You can object at any time to the use of your information for marketing communications. Contact us and we will act according to your preference.

General Account Information

Information is retained for the entire period your account is active and for the period required by legal and regulatory requirements after the account is closed.

Financial Transaction Records

Financial transaction information is retained for the long term in compliance with AML and other financial regulations. It also serves as evidence in any dispute or legal proceedings.

Cookie and Session Information

Session cookies are deleted as soon as you close your browser. Persistent cookies generally expire within 30 days to 1 year.

Age Restriction

xbalee strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect information from any minor. Age is verified at registration, and identity document verification is mandatory as part of the KYC process.

If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

Updates and Notifications

xbalee reserves the right to update this privacy policy from time to time. If any significant changes are made, we will send a notification to your registered email address and clearly state it on the website.

The updated policy will take effect from the date of publication. If you continue to use the platform after changes are made, you will be considered to have consented to the new policy.